Intercultural Communication

Wesfarmers is one of the leading companies operates in Australia and New Zealand. “Wesfarmers has grown into one of Australia's largest listed companies and employers” (Wesfarmers 2013). The company consist of home improvement and office supplies, supermarkets, convenient stores, department stores that established on 1914. I’m working with the convenient store business since 2010 and company trading as Shell Coles Express that operates Australia wide. Coles Express follows equal opportunity employer and the company consist of employees from different cultures and they come from different countries in the world. The culture of the company is easy to adapt because they follow set of guidelines that respect people from different countries and cultures. When I was started to work with Coles Express the store manager is local person and he help me to adopt the work culture such as working with other people come from different countries. Manager use simple English when he explaining work related things and that helps me understand the tasks more easily and remember easily.  On the first day of my shift I worked with a person come from India and he was also international student like myself we discuss about the personal surroundings. English the common international language brakes the communication barrier between two countries. The work place consist of 10 people from two different culture backgrounds western and Asian but we share the ideas and opinions using one common language. Adopting to the western culture is not tedious task in regards to the work and personal environment. Tolerance and patience are the key things help in intercultural communication. Being open minded and empathetic to people from other cultures and nationalities and letting express the thoughts and ideas without interfering help to develop the bridge in communicating among the different cultures. In working with the people with different cultures body language is most important because facial expressions eye movements are the key areas that express the person more descriptively. When communicating with the people from different cultures let encouraging others with head nods, eye contact, and facial expressions this known as supportiveness in communication. In the work place we came from different cultural back grounds but together we achieve common goal which is organization success. In the workplace we always find the similarities among the cultures like respect each other and work for common goal rather than finding differences among the cultures. Speaking common foreign phrases to the relevant person such as how are you in different languages are the common practice in my workplace. This ensures building up good relationship with the people with different cultures. Smile when appropriate is another important factor in intercultural communication because when other person delivering sad news smiling is not appropriate and it will give the wrong influence about the person. Using most common English is one of the key success to the intercultural communication specially working with people from different cultures with in the workplace.  

References

CSU interact. (2013, 06 03). ITC105_201360_SM_I. Retrieved from http://interact.csu.edu.au: http://interact.csu.edu.au/access/content/group/ITC105_201360_SM_I/Lectures/itc105_wk10.pdf

Loewy, M. E. (n.d.). Effective and ethical communication. Retrieved from http://myhome.cengagebrain.com.au/: http://ng.cengage.com/static/nb/ui/index.html?nbId=15664&nbNodeId=2187602#!&parentId=2187604

wesfarmers. (2013, august 24). Retrieved from wesfarmers group: https://www.wesfarmers.com.au/about-us/about-wesfarmers.html

EFFECTIVE AND ETHICAL COMMUNICATION

Effective and ethical communication is important in work place communication (Lehman 2013). The communication satisfies needs both of work and private life. Communicating effectively helps to convey the recipient properly, effectively and clearly. Spelling and grammar mistakes are also another crucial segment of email and other types of work communications such as office memos and formal internal communication channels. E-mail communication is one of the important communication channels using much organization because it’s fast and effective communication method in modern era.  “A company’s professionalism can be managed in the emails it transmits to clients and community partners” (online Athens 2013).In the office communication e-mails proofread is very important because it will avoid and prevent accidently sending the unfinished messages. Providing a useful subject line is also another important key area of sending emails. It will ensure the sender get idea about the subject of the e-mail and it will help for the further reference to that. Using appropriate grammar spelling and punctuation also help to avoid miscommunication happen in the workplace. One letter or gaps between letters can make significant meaning change with in the sentence and that will collapse the business representation within the organization. Avoiding the jargons and technical words selectively help communicating well in the e-mail communications. When communicating with the email in the work place that can be for a customer or for another organization needs to be aware the content of the message. In the email communication with its important to have additional information such as contact details, methods of contacts such as phone number, fax numbers, street address and company website play an important role in effective communications via e-mails. At the end of the email use the digital signature and the position details are also important because sender always look at the person’s status and respond accordingly. This will ensure the recipient gets the right message and person responds accordingly. The disclaimer notice also helpful in e-mail communication because if any person outside of the organization get virus with the email recipient can sue the entire organization. Communication ethically is also very important in email communication sending viruses to others is not ethical within the organization. One of the other important area to remember is distinctions of verbal communication such as facial expressions and personal feelings or voice levels cannot be conveyed via e-mail communication in the work place. The primary aim of the ethical communication in business includes the law, telling the truth, give the right opinion are few important areas in ethical communication. Clear communication, using inclusive language and giving credit when necessary are also included in the ethical communication in the workplace. In summary end rumours about the others and attack rumours about yourself are the key areas that ensures communicating ethically within the organization. Above discuss key points are the suggestions for the effective ethical organizational communication and it will encourage the proper and professional communication.

References

Carol Lehman, D. D. (2012). electronic mail communication. In D. D. Carol Lehman, Bcom s (pp. 73-76). Mason: Cengage Learning.

CSU interact. (2013, 06 13). ITC105_201360_SM_I. Retrieved from intract.csu.edu.au: http://interact.csu.edu.au/portal/site/ITC105_201360_SM_I/page/7243e0e7-e539-4265-8004-324aec5c1155

Spinks, S. (2013, October 12). Follow simple tips to improve email communication. Retrieved October 14, 2013, from http://onlineathens.com: http://onlineathens.com/business/2013-10-12/spinks-follow-simple-tips-improve-email-communication